Sorbet branch owner assaulted my wife

Please do not support Sorbet in Crowthorne.

My wife was assaulted by the owner this morning please see the below.😡😤😠

Let me tell you about my morning at Sorbet Crorthorne!

On November 20th My three cousins and I got our Nails done at Sorbet Crowthorne and to our disappointment, the very next day the gelish that was app**** to our nails starting peeling off and I also noticed that my entire nail was not painted completely , after spending close to R3000 at Sorbet Crowthorne, I gave them a call on the 22nd of November , to tell them about the issue that three of us were having. We spoke to a lady by the name of Vanessa from the store who told me they would be happy to Redo the nails on Saturday the 27th of November as we could not make our way in the week because of work.

When we got to the store this morning, we were greeted very coldly ,the owner of the store than appeared and starting screaming at me and both my cousins, we also had our 8 year old cousin with us who we wanted to treat,we were going to pay for her! The OWNER then proceeded to tell us that our nails are coming off because and I quote " you are eating curry", she began screaming at us and saying its convenient that three of us are having an issue with our nails and we then said we are not comfortable having our nails done at the store and would like a refund as that is the policy of Sorbet and she said that she is the owner and will decide what the policy is and she does not care about the consumer protection act,I then took out my phone to record her aggressive behavior towards us,I was then assaulted by her.She pulled my phone and shoved me against the nail bar table!she proceeded to push us out of the store all while my 8 year old cousin was with us !!!!

This behavior is disgusting further to that after contacting the head office of Sorbet and telling them our experience we were told someone will give us a call within an hour and till now, I have not received a call!!!

This is the brand that we support ladies!!!

#consumerprotection #consumerprotectionact

Sorbet Group