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Nicky R

1 reviews | Active since Jun 2009

01 Feb 2020, 10:20

Sorbet - best manager and eyebrow technician ever - Valleyview

Chi Chi and Maria from your Valleyview Centre on Robert Broom are exceptional!!!

When I 1st went for an eyebrow wax and tint, there was a power outage, and somehow took 2 deductions when I paid. However Chi Chi phoned me after cash-up for the day to say thee card payment went through twice, and that she would load this onto a gift voucher for the next visit. She also whatsapped me the card and slip as validation.

Then on new years day, I was informed that my nail tech in the area would not be able to do my eyebrows on the 2nd Jan. I whatsapped Chi Chi, requesting an emergency eyebrows appointment for 2 Jan, thinking she would respond on 2 Jan. But no, there and then, on New Years Day, Chi Chi booked me in for the next day at 9am. That is way beyond any service expectation, and so commend her for her passion for her job, and customer satisfaction beyond belief!!! Thank you Chi Chi!!! If all people were as dedicated to their calling, we would never have to complain and be a much more pleasant world to live in.

Last, but not least, Maria, is the most s****ed and detail-orientated eyebrow technician ever!!!!! My eyebrows are waxed and tinted to perfection, and would come back purely for this artistry and service.

Both Chi Chi and Maria are highly commended, and will remain a regular client (besides living far away, it is worth the drive!

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Replies (1)
Sorbet Group
Sorbet Group's reply12 Apr 2021, 21:55
Official
 
Hi Nicky, thank you so much for being in touch and thank you for tickling our bones with excitement – we love to hear when our customers are happy. 

We are so glad that you #GotThatFeeling from your favourite Sorbet store. We have forwarded your feedback to our team, but feel free to #ShareYourFeelings on our Facebook page @SorbetGroup too.