Sorbet Bad Attitude

At Xmas I received a voucher from Sorbet. I choose to do gelish for feet as due to being disabled for 4years this was a big treat for me. Going into Sorbet my challenge was to climb the one stair to the chair. I asked the 2 staff members in front asking if there is another resolution. To divert the question, they proceed to ask, did I have an appoint book, which obviously don't have because I used Sorbet when I had no mobility problems, they always available. Then to get me out the shop, they said they are fully booked for the day anyway. I knew they were lying. I left the shop feeling my short coming should not warrant this kind of service and was totally out of line. A half an hour later my husband phoned the same Sorbet an asked if his wife can come in. The reply was we are free all day!!! I wrote a letter to Sorbet head office explaining what has happened and I want to be refunded. A long response came about sorry for your experience they will refer this up the relevant store owner. There was no further information on the amount or nothing. I sent back a message say I don't care about their internal findings, I want a refund. It then came apparent I was communicating with AI. Till today no-one has responded. Subsequently I found another nail bar and all she did was sit on typist chair and lower to the extent my leg can rise at a comfortable level. That is all the they could have done in Sorbet but they are just too lazy. As far as sorbet group your salon discriminate disabled people. This also falls under the banner of people with people who have a temporary operation and have minimal use. Fortunately for me I found someone, but would never ever support you, even when I am walking again. Absolutely disgraceful company