1 reviews | Active since Dec 2024
Sorbet
I made an online booking at sorbet carlswald the price on the website for a blow dry and flat iron reflected as R130. After my visit I was informed I need to pay R235. When I highlighted that when I made the booking it was R130 on the website the receptionist told me it was only selected stores. I informed her that doesn’t make sense as I booked under carlswald and the price was R130. She was extremely dismissive and told me I need to pay R235. When the salon owner arrived I discussed my predicament and told her I’m disappointed, she then told me the price is R130 if I include a wash with them, I then explained that according to the booking I made its 130 for blow and flat iron only. She then stated the sorbet group made a mistake with the price and there’s nowhere in midrand that I’ll pay R130 for a blow dry. There was never any sincere apology I was just told the website is wrong and I should deal with it.
Thank you for bringing this to our attention.
Our guest relations will be in touch.
Thank you for bringing this to our attention.
Our guest relations will be in touch.
