GR
Gopolang R

1 reviews | Active since Apr 2018

02 Dec 2019, 14:31

Sor-not-Best

I walked in at Sorbet Kolonnade to come for my birthday retreat. Wow to my surprise. The ladies there didn’t pay me any mind. Normally I get there and immediately I’m asked as to how may I be assisted, funny not this time around. 3 of them stood by the counter chatting to 1 customer whilst some of ya were being ignored. Even after she left, none of them came to me and asked if I’ve been assisted or not. I stood up to the counter and asked for the manager whom I was told she was out, her name is Masindi. Asked for their customer care line they said they don’t have. I was beyond angry and left. I hope this review helps me and pray they change their customer service cause I’ve never ever been treated like that at any of the sorbets I go to when I need a quick fix. I’m really disappointed.

0
Replies (1)
Sorbet Group
Sorbet Group's reply20 Apr 2021, 01:48
Official
 Hi Gopolang, thank you for being in touch and for bringing this to our attention. 

We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.