BG
Bianca G

1 reviews | Active since Apr 2018

13 Dec 2022, 21:08

Sold on lies about ******* products that don't last.

What a joke! I phone to ensure that the Gelish tips will last and they guarentee me that it will last until I come in to remove it or I come for a refill in a month's time. According to them "these nails won't break, my nail will break before it breaks."Two weeks in and the 6 out of 10 tips lift and the two nails fall off - before my paid video gig and event. An international nail educator had one look at my nails and said that they flooded my cuticles. When I went back asking for a refund, they said they cannot refund me because it is only meant to last 2 weeks - meaning they **** in the first consultation call. Not complaining about the staff, they are friendly, but the gelish product is ******* and the "sales consultants" (not generalising - but the one I spoke to) lie. NEVER AGAIN - twice I've been burned, you will not see me again, I will also not recommend.

0
Replies (4)
Sorbet Group
Sorbet Group's reply14 Dec 2022, 08:17
Official
Good day, Bianca Gouws

We apologise for what has happened.  That is not the Sorbet experience we want for any of our guests. Please advise which Sorbet store did you visit so we can assist you further?

Kind regards, 
Sorbet Group

BG
Bianca G's update18 Dec 2022, 13:46
Reviewer Update
Good day, it was at the V&A waterfront branch.

Kind regards,
Bianca Gouws
Sorbet Group
Sorbet Group's reply19 Dec 2022, 09:54
Official
Good day, Bianca

Thank you for your contact details, we have sent your details to our guest relations team 
A member of our team will contact you
Thank you
BG
Bianca G's update20 Dec 2022, 13:48
Reviewer Update
Good day,

When can I expect a call?

Regards,
Bianca