So disappointed and spent alot of money

I am so disappointed and actually sad at the outcome of my nail appointment. I spent R2590 for myself and my 2 daughters to get our nails and feet done, I also had a massage.

We had our appointment on the 19th of December at the Sun City Sorbet branch. My daughters nail seem ok with very minimal issues post our appointment, but my nail has already broken. I had previously done my nails at a different Salon and told the manager what I had done and wanted a soak off and to redo them. The removal of the previous product resulted in my nails being so thin with only nail polish which I believe is bio gel or something like that added on and a rubber base which did nothing to aid my thin nails as a result of the soak off process. The manager should have told me that they can't do my nails instead of damaging it to this end. I am so sad that my nail has broken just before Christmas. The result was basic to say the least and for the price, I will never recommend or go to another sorbet again. I couldn't even go back to Sun City to get a refund as we had left back home the next day. Please just say no to customers instead of making promises, not quoting correctly and giving a big bill at the end for something I could have done myself.