shocking staff behavior

My appointment 11/ May 2024 has been shocking and to see that staff and manager can treat customers this way is not acceptable.

I had my nails done with Sarah at Glen Marais branch, who seemed to be irritable with everything I asked. At the mere fact of me asking her please don't get color dropped on my phone, she decides she is not doing my nails anymore and gets up and goes to the back. Because of a please don't drop color on my phone?? as she had my phone near by to her to look at design. This is shocking that you have staff so irritable with their work and applying this type of action. I had to sit and wait for the manager to resolve this and then also still told by your manager Corne please use another Sorbet if we can't keep you happy? No appologies , nothing. What customer relations is this? Your staff created the problem with her no patience attitude and I addressed her in normal conversation manor at all times, as a customer I should be able to tell you what i need or don't like , how do you lose composure at this? and your manager to say the least worsened the situation. I've been going there for more than a year now and never treated like this by other staff nor any issues. Totally unacceptable and I will log on line too should a manager fail to call me and at least apologize for the behavior and total disruption caused