Shocking Service

would never recommend Sorbet, to any person whom was wanting a recommendation on salon that offers grate service and satisfying quality on any of the treatments you offer.

Being a loyal customer of the brand for more than four years. I’d once a month go to your Cape Quarter, Cape Town branch and have a gelish soak off and reapplication manicure, you had a brilliant and professional nail technician named Chante. Never once had I ever had a bad experience or been unsatisfied with the treatment she performed. Fast, precise and always reliable. Unfortunately she left the franchise. Being so loyal customer, I carried on going back, until one day.

As my monthly appointment approached, I arrived at the salon all excited to get a fresh paint. Only to walk out in complete shock, disgust and disappointed.

I received poor service, not only from admin but also the nail technician. Her name was Penelope and the paint job I received was awful. I then went to talk to Sandy the woman who was working admin, I was asking her about the manicure, she was unable to answer my questions, then I went to talk the technician where I was answered with attitude, both their responses were blank stare and open mouths. Eventually after all the long stares, blank looks and unanswered questions. I asked to pay, as I wanted leave.

When I came home I emailed head office, I was deeply upset about the whole situation. And that I had payed to for a shocking manicure. I emailed on 23/01/2020, just wanting an apology, as the ethos of the business is about quality service abd satisfaction , i found this to be a complete lie. I received an email back saying I would receive a phone call that day, no phone call came, so I sent a follow up email and my reply was that the owner was busy, but would be in contact with me soon and it was of highest priority. I week passed still no phone call. I send another email, another reply that the owner would be in contact. Another week passed no phone call and no apology.

Eventually I came to the realisation that, Sorbet simply doesn’t care about there customers nor about the quality of there treatments they provide.