Shocking!

I contacted Sorbet Lonehill via Whatsapp on the 27th to make an appointment for the 31st. On the 29th, 2 days later, I had to follow up, as I hadn't received a reply. An appointment was confirmed for the 31st at 13:30. At 13:01 I Whatsapp Sorbet Lonehill to request to move the appointment to 16:30. At 13:45 I received a call from Lihle asking me why I'm not attending the appointment. Why have a Whatsapp number if you don't monitor it? I was told that there are no slots available for the day and would need to schedule the appointment for another day, as a result, I lose out on my birthday voucher. And your receptionist Lihle dares to say you can contact another Sorbet to redeem your voucher. Highly annoying!