SV
Shalane V

1 reviews | Active since Mar 2020

01 Sept 2023, 07:51

Shocking Experience at Sorbet Sandton

Instore appointment made on 29 August for 4:30. Arrived 4:27. Was assisted 4:30 with soak off. Lady started and i was told she will be doing soak off and another lady would paint. Fine. She was done with soak and said other lady coming. 3 other clients worked in they were assisted immediately the lady that was supposed to do me then started with one of the clients that just walked in!! I asked the lady that did soak off if she is going to continue with paint mind u its now 17: 20!! She said no she doesnt know how to. I said but my appointment was 4:30 and now i must sit and wait???

Nothing happened further. I got up went to reception to find out what is going on all i was told is sorry. I said im not waiting a minute longer . Went sat again still no assistance. I got up and left.

Unprofessional pathetic service sorbet! I cannot believe this Shocking Experience i have never been so disrespected.

0
Replies (2)
Sorbet Group
Sorbet Group's reply01 Sept 2023, 09:32
Official
 Good day,  Shalane
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards, 

Sorbet Group 
 
SV
Shalane V's update28 Nov 2023, 16:47
Reviewer Update
The manager called Maryke called and made empty promises what a joke!