Shocking bill!

I contacted Sorbet The Grove Mall on 26 Sept 2017 to make a booking for three manicure / pedicure quickies - for my mom (pedi), sister (mani) and I (pedi). The reason I booked the 'quickie' mani / pedi is because it is the week before pay day and don't have too much lyjng around, yet wanted to have our nails done as a girls outing in prep for my sister's matric farewell. Also keeping in mind the company I work for is going through retrenchments - so I am VERY cost concious at the moment. This would have been the first time that I would make use of the quickie service as I only recently saw this option on the Sorbet services menu.

Anyway - the booking was made for the quickies mani anf pedi's for today (28 Sept 2017) and we arrived. The the******s did a great job and even though I felt the service was more luxurious than expected we enjoyed the moment. Until the time came to pay and I was shocked with a bill of R805! Serious guys! I make a booking expecting to pay R115 pp for the quickie mani / pedi with normal nail varnish (not gellish) and then get slapped with a R805 bill for 2x pedis and 1x mani.

I was informed by the the****** that the booking on the system was made for the 'deluxe' mani / pedis, hence the price. I the asked who the individual was that made the booking on their side as I specifically repeated the fact that I am booking the quickie mani / pedi's 3x when I phoned in to make the booking. I even reconfirmed this when we arrived for our appointment - Hi,It's Alecia. I have a booking for 2x quickie pedis and 1x quickie mani. At no point was I told the system was booked for a deluxe! Needless to say, no one wanted to take accountability and tell me who the individual was at Sorbet who answered the phone and made the booking. I was asked to pay the bill for the service received. I should in all fairness have refused to pay the bill - what if I simply did not have the money?

So thank you for the lovely mani / pedi service today. the the******s who assisted us were wonderful in their job. but seriously please appoint a competent person with adequate hearing at reception to make your appointments because I surely wont make an appointmeny at the Grove Sorbet again in a hurry after my experience today. It completely ruined my lovely experience of service at Sorbet today and I will be living off crackers until next week pay day. Thank you very much.