NS
Natasha S
1 reviews | Active since Nov 2021
15 Feb 2022, 08:33
Shocking
Still no help from them since December
Helpful (0)
Replies (3)0
Replies (3)
Sorbet Group's replyOfficial
15 Feb 2022, 13:10Good day Natasha,
We apologise for no resolution. We have escalated this to our guest relations department. A representative will be in contact ASAP with an amicable solution.
Kind regards,
Sorbet Group
We apologise for no resolution. We have escalated this to our guest relations department. A representative will be in contact ASAP with an amicable solution.
Kind regards,
Sorbet Group
Sorbet Group's reply15 Feb 2022, 13:10
Official
Good day Natasha,
We apologise for no resolution. We have escalated this to our guest relations department. A representative will be in contact ASAP with an amicable solution.
Kind regards,
Sorbet Group
We apologise for no resolution. We have escalated this to our guest relations department. A representative will be in contact ASAP with an amicable solution.
Kind regards,
Sorbet Group
NS
Natasha S's updateReviewer Update
15 Feb 2022, 13:51That is what you people said in December and still i got no response.
Its this simple you guys were closed during the lockdown also i am high risk . so an extension on the voucher should have been granted for the months you guys were closed. It is a simple thing. Its a world wide pandemic and companies are closing let Sorbet couldn't have a little humanity when i queried the date my voucher expired
Its this simple you guys were closed during the lockdown also i am high risk . so an extension on the voucher should have been granted for the months you guys were closed. It is a simple thing. Its a world wide pandemic and companies are closing let Sorbet couldn't have a little humanity when i queried the date my voucher expired
NS
Natasha S's update15 Feb 2022, 13:51
Reviewer Update
That is what you people said in December and still i got no response.
Its this simple you guys were closed during the lockdown also i am high risk . so an extension on the voucher should have been granted for the months you guys were closed. It is a simple thing. Its a world wide pandemic and companies are closing let Sorbet couldn't have a little humanity when i queried the date my voucher expired
Its this simple you guys were closed during the lockdown also i am high risk . so an extension on the voucher should have been granted for the months you guys were closed. It is a simple thing. Its a world wide pandemic and companies are closing let Sorbet couldn't have a little humanity when i queried the date my voucher expired
Sorbet Group's replyOfficial
17 Feb 2022, 11:39Good day Natasha,
We have received feedback from our guest relations department. The team has informed us that you have been assisted. We apologise for the delay and appreciate your patience.
Kind regards,
Sorbet Group
We have received feedback from our guest relations department. The team has informed us that you have been assisted. We apologise for the delay and appreciate your patience.
Kind regards,
Sorbet Group
Sorbet Group's reply17 Feb 2022, 11:39
Official
Good day Natasha,
We have received feedback from our guest relations department. The team has informed us that you have been assisted. We apologise for the delay and appreciate your patience.
Kind regards,
Sorbet Group
We have received feedback from our guest relations department. The team has informed us that you have been assisted. We apologise for the delay and appreciate your patience.
Kind regards,
Sorbet Group