HM
Hein M

1 reviews | Active since Aug 2014

20 Jul 2015, 09:44

Shaving causes bad rash and infected skin

I went to Sorbet Man in Sandton mall and was booked for 17:00 for a haircut and shave. The haircut went fine<br> but the shaving was done really bad. The work really rough and one can clearly see that they have no experience<br> in what they are doing. It was a really unpleasant experience and left me with bleeding skin and a terrible rash<br> which caused skin infection as well. The next day my face was swollen up and infected. Needed to spend hundreds<br> of rands on creams to restore the damage they had done to my face and it also looks really bad.<br> <br> On top of that they didn't even give a clean shave. A lot of hair was missed and stubble could still be felt. I assume<br> they either used an old and blunt blade or a dirty blade or they have absolutely have no knowledge of how to do <br> a shave. I am really really disappointed in what happened and I don't think I will ever go back there or recommend <br> it to anybody else.<br> <br> You pay a lot of money for a good experience and then one is disappointed and you step out there with very<br> damaged skin and need to spend just as much money to repair the damage they have done.<br> <br> Worst experience ever!!

0
Replies (1)
Sorbet Group
Sorbet Group's reply20 Jul 2015, 11:50
Official
Hello HeinMiessner,

Dear Hein

Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.

We have referred your feedback to the Manager of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.

Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager