Service pathetic

My wife made a booking for Sorbet Woodlands, for 9:30 on 20 November 2015. It was for a environ chemical peel and she made the appointment on 17 November 2015. It was her B-Day this week and it would have been a nice treat and she would use the B-Day discount which is valid for a week.<br> <br> She got there and first they made her wait for 20 minutes before they assisted her. They then made excuses as to not giving her a chemical peel. After this they then only told her that they were out of stock. They did not inform her before and she waited at the store for about 30 minutes before they told her this. Then they attempted to made a booking at another store, which they did. The club at 12:15. She got there after driving far and they lady told her that they are out of stock and that she called Woodlands to tell them and woodlands said that they would tell my wife. My wife was not informed of this. We are very dissapointed and it wasted our time, money and effort and nothing was achieved. We are very dissapointed in Woodlands branch and will make a point to not go there again. At least the club store was helpful and apologized for not having stock.