TH
Tabitha H
1 reviews | Active since Nov 2024
06 Nov 2024, 05:29
*** service!!!!!!!!
Sorbet gateway is absolutely terrible! The service is horrible, they make it seem like they’re doing you a favour and you’re a burden even though you’re paying for their services. The staff members are so stubborn. I had my nail fixed at the gateway branch, I left the store after fixing my nail and went back because I realised how untidy the job done was and how it did not match the rest of my set. The lady at sorbet insisted that that it was the same as my other nails. What happened to making sure it’s what the customer wants?!!!!! Without any hassle! Never experienced this at another sorbet, I’m so damn disappointed
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Replies (1)0
Replies (1)Sorbet Group's replyOfficial
06 Nov 2024, 09:50 Good day
We are sorry to hear about your experience, this is not the Sorbet experience we want for our guests at any Sorbet store.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We are sorry to hear about your experience, this is not the Sorbet experience we want for our guests at any Sorbet store.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Sorbet Group's reply06 Nov 2024, 09:50
Official
Good day
We are sorry to hear about your experience, this is not the Sorbet experience we want for our guests at any Sorbet store.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We are sorry to hear about your experience, this is not the Sorbet experience we want for our guests at any Sorbet store.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
