EP
Ellisha P
1 reviews | Active since Jul 2013
21 Feb 2016, 14:05
Scarred After Eyebrow Wax
I am so furious after the wax I had at Sorbet Lonehill yesterday. I often visit Sorbet but this has been one of the worst experiences. I felt a burning sensation after the wax yesterday and when I got home I realised that pieces of my skin were ********** during the wax. My face is now severely scarred. I have several burn marks just above my eye and between my brows. The burns are so bad I can barely wash my face. This is so disappointing and I can't even leave my home due to the scarring. I'm not sure if the wax was too hot or she didn't administer it correctly. Surely staff are trained to do this???
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Sorbet Group's replyOfficial
22 Feb 2016, 12:52Hello Elle1427,
Dear Ellisha
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Ellisha
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply22 Feb 2016, 12:52
Official
Hello Elle1427,
Dear Ellisha
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Ellisha
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager