YB
Yolanda B

1 reviews | Active since Jul 2010

10 Oct 2023, 10:00

Rush Job

I don't do overlays or gel due to a previous bad experience where the nail tech filed through my own nail to the flesh, it took months to heal. I now only paint my nails. I had them painted at 16:45, by 17:30 they all had bubbles on and unbelievably they were still wet at 19:00. They painted on all the coats so quickly, not giving any drying time in between. Very disappointed, going to the beauty salon is supposed to be a treat, my nails ended up being ruined, i had to pack for a family trip and after two hours of wasting time waiting for them to dry, i had to go ahead with my packing. Ended up having my nails redone 2 days later at our holiday destination.

0
Replies (2)
Sorbet Group
Sorbet Group's reply10 Oct 2023, 12:23
Official
Good day,Yolanda Brooks

 We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group
YB
Yolanda B's update25 Oct 2023, 10:26
Reviewer Update
Thank you Sorbet Group, I was contacted and my nails were redone