AS
Anja S
1 reviews | Active since Jul 2019
10 Jul 2019, 17:42
Rude employees.
I was extremely disappointed with my visit to Sorbet Brooklyn. Firstly the receptionist is very unkind, both on the phone, making the appointment and in person when I arrived. Service by Nozi for gel nails, It felt like I was an inconvenience to Nozi, very rude from the start. Nozi did not listen to me when I asked her what I wanted and as a result, she did not apply the right type of gel on my nails, resulting in me overpaying. These two ladies that I came into contact with at sorbet (which should be representing their company) clearly do not understand, that because of their attitude Sorbet has now lost a client. And I will not keep quiet about my experience and will warn the people I know.
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Replies (1)Sorbet Group's replyOfficial
04 May 2021, 01:45 Hi Anya, thank you for being in touch and for bringing this to our attention.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
Sorbet Group's reply04 May 2021, 01:45
Official
Hi Anya, thank you for being in touch and for bringing this to our attention.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
