Rude and poor customer services

Sorbet @Riverside Vanderbijlpark. My mom is a 60+ went in looking for a specific product was advised to take a different product which was not moisturizing her skin as expected when we now wanted to return the product it was now a problem had to deal with been made to feel not welcomed other customers assisted whilst made to take a sit and now argument back and forth till I request to speak to the owner who 1st said she wont take the product back as it was opened and arguing that a skin assessment was done just by looking at the skin. The attitude was appalling and I am livid that it took arguing back and forth before the owners got our point of view no sense on Emotional intelligence and customer care whatsoever. We were given attitude by staff just because we came to speak about our dissatisfaction, told also to shift so they can help other customers just disgusted how everything went It is sad that my mom no longer have faith in this Sorbet and its employees I guess the fragile and frail will always be taken advantage off.