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Phumzile M

1 reviews | Active since Dec 2019

15 Apr 2021, 16:54

Product Reaction

2weeks ago,I did face mapping @Sorbet L corro.I had a facial which I enjoyed and my the****** by the name of Thabi suggested I buy a product biolumic C.The moment I used the product at night as suggested I woke up with my face all red,Itchy .I continue for couple of days thinking I should be fine..my face swollen n congested.

My consultant,suggested I stopped the product.Thatvwas little too late...I end up having to seek medical help.i went back to the shop she examined me.Her conclusion was my face will get back to what it was n after some time ,I should continue with the product.I told her I can't cause I had a bad reaction to it,I requested that they change the product.She said she will speak to the manager and get back to me in 2days.

I called her in 2days,she said she spoke to her manager n she also contacted Dermalogica.They said to her what I have is not an allergic reaction,the fault is on my skin.Its sensitive.

If so,why was I sold a full product ?I could have been given a sample.I been to the Dr she examined me n prescribed me mild cortisone n Prednisone to assist with the inflammation,which it did ease the itching completely n the inflamation,but Im still severely red..I don't understand why I'm being told what I have is not an allergy .

I'm Sad cause my face has gone worse n had to take off from Dermalogica has a policy that if a customer has a reaction to the product ,it can be returned.

Why am I being treated differently? Why my situation is been taken lightly and not with the seriousness that it deserves?

R1600 is a lot of money ,for me to just throw away.its really not even about money.All I needed was help to remedy my situation.

This situation has crushed myself confident as a woman and I'm being shown a middle finger by Sorbet L corro n Dermalogica.

0
Replies (2)
Sorbet Group
Sorbet Group's reply20 Apr 2021, 00:56
Official
 Hi Phumzile, thank you for being in touch and for bringing this to our attention. 

We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart. 

PM
Phumzile M's update29 Apr 2021, 19:31
Reviewer Update
To Sorbet Group

I was relieved to get a response from you .I'm just wondering how long should I wait to hear from you?