Preferential treatment ?!

Hi,<br> <br> Earlier today I had booked a nail treatment at my nearest Sorbet at the Rivonia Village Branch. My appointment started 15 mins late, which was understandable as some appointments can run overtime. What i was truly upset with is that this branch had overbooked they time slots and could not seat me at a nail booth. A temporary table was made that was very uncomfortable and included me leaning over in an awkward position for my treatment. I was very disappointed at the service I was getting as this does not fulfill customer expectations, so much so, that I decided to leave halfway through my appointment. Also to add insult to injury, other clients arriving after me were accommodated at the nail tables. It seems this is a branch where preferential treatment is given.<br> <br> Booking a treatment should be a 'treat'. not somewhere where I am disregarded as a customer. <br> <br> I hope you refine your customer experience and do not overbook. How disappointing!<br> Needless to say I will not be visiting a Sorbet branch in the future.