JP
Jewel P
1 reviews | Active since Oct 2019
18 Sept 2024, 12:23
Poorly trained nail tech
You simply cannot have nail techs who dp not know how to correctly remove gel nail polish. My nails have been badly damaged due to a nail tech who was not just unhygienic but also careless. Not only did she badly chip one of my nails but she also left product left on my nails. She did an absolutely ********** job. My nails look awful. I have never had such a bad experience and I actually don't want to go back to another sorbet salon for this reason. What makes me more upset is that she tried to cover up that she chipped my nail.
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Replies (1)Sorbet Group's replyOfficial
18 Sept 2024, 16:48Good day.
We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Sorbet Group's reply18 Sept 2024, 16:48
Official
Good day.
We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
