Poor Service on Loyalty Rewards

I bought product from Sorbet for some years now. I noticed that there was a discount offered on services but did not really paid attention as I used another Salon for treatment. However, last year one of the consultants said that I have over 4500 points that can be used for treatment. So I decided to give them a chance with a simple pedi. It was not great but it was acceptable and I then went for a mani. Again not fantastic but seeing that I accumulated so many points decided to continue using them. With my last visit I was told that the policy is changing and the points will expire - still a balance of 2995. After enquiring I was told on 20 May that 2595 points will expire at the end of June! This is really poor service as no notification of the change in policy was given in advance. An e-mail to them to give at least three months notice was not answered! They have lost a client for good!!!