VS
Verity Smith-Alberts
1 reviews | Active since Feb 2022
23 Jun 2023, 10:07
Poor service for Sorbet
We were gifted vouchers over December 2022 from family, however never received the email confirmation. I've contacted Sorbet via their "Contact Us" page on their website and not one has responded. yesterday I tried calling their head office, where I first spoke to Tracey who directed me to Fina. Fina informed me that everyone was in a meeting, but someone would "call me back." The silence is deafening.
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Sorbet Group's replyOfficial
23 Jun 2023, 14:37Good day, Verity Smith-Alberts
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Sorbet Group's reply23 Jun 2023, 14:37
Official
Good day, Verity Smith-Alberts
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group