Poor service delivery

<p>On 26 Nov. 2016, I purchased a gift voucher online for a friend. Payment went off from my bank account but alas no voucher. On 30 Nov 2016 I sent an email to find out what happened to the voucher or having my money reimbursed and again no forthcoming communication. On 1 Dec 2016 I phoned our regional branch to enquire and was given a Johannesburg number and told to speak to Amara. Amara had all the details in front of her, promised to send voucher and also said that response to emails take 24 hours. None of those things happened. Please help</p>