1 reviews | Active since Jun 2015
POOR SERVICE
I booked an appointment at Sorbet Cavendish for my mom's birthday and took her on the 31st of May 2015, when we got there she was just assisted and while being assisted with doing her nails the woman had hurt her in the process. <br> After 30 minutes a white woman walked her, I'm assuming she had an appointment as well, never the less she walked in and the receptionist feel over her feet trying to make this woman feel welcome, asking the lady if she would like tea or anything to drink!, this was not done with the assistance of my mother which I find very unprofessional because it's not like paid R20 to get the service we paid for.<br> That was probably the first and last time attending to that branch because at previous places we had very good service.<br> I hope that someone will get back to me with regards and make it worth our while going back there the next time.<br>
Dear Kyle
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet with your mom.
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Kyle
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet with your mom.
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager