tT
tebogo T
1 reviews | Active since Jan 2013
20 Sept 2019, 16:00
Poor Service
Today I had an appointment for 14:00 at Sorbet Polokwane(Mall of the North). I waited 25 mins and no one was available for my treatment, when I decided to leave they told me that the lady who was supposed to do my treatment was still busy with another client. I drove 140km just to get my nails done not knowing that I will get such bad service. Why do they overbook clients if they can’t manage their time?
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Sorbet Group's replyOfficial
20 Apr 2021, 19:18Hi Tebogo, thank you for being in touch and for bringing this to our attention.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
Sorbet Group's reply20 Apr 2021, 19:18
Official
Hi Tebogo, thank you for being in touch and for bringing this to our attention.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.