KB
Karen B

1 reviews | Active since Apr 2015

11 Apr 2016, 07:39

Poor quality

I had my nails done at Sorbet at Lifestyle Crossing on the 29th of March 16. They did a French manicure with bio sculpture gel. Later that day the gel started to lift everywhere and the appearance was lumpy. Then on the 30th I contacted the branch to let them know that I was not happy with the quality of the work that was done, I went back the same day to have my nails re-done. After cutting me the the cuticle cutter the lady re-did my nails. At least it looked better than the previous set but it still is not up to standard, and I did not feel like waiting another hour and to risk being cut again.<br> <br> Now not even 2 weeks later my nails look horrible, the French part has a grey appearance.<br> <br> I am really not satisfied with the result. I had my nails done previously at the Clearwater branch and it was perfect and lasted for over a month.

0
Replies (1)
Sorbet Group
Sorbet Group's reply11 Apr 2016, 12:58
Official
Hello kbuitendacht654,

Dear Karen

Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.

We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.

Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager