1 reviews | Active since Nov 2022
Poor quality
I booked an appointment at Sorbet V and A waterfront while on holiday in Cape Town. At the time I had pollygel, I booked for a soak off and a new application of Gel. To start the beauty the****** given to me tells me that pollygel is going to take her FOREVER to remove and thereafter sighs at me as if I'm getting a free service. She then begins to use a nail clip and nail file to start removing as it would be FASTER for her. After cutting my nails different lengths , she leaves me sitting there for 20 minutes and sends another the****** to finish her mess. The new the****** insist I need to do a bio sculpture application as it may be expensive but will cover the damage on my nails. Hence I agreed. I was done and was asked to pay R1450 my god what a high amount for a gel application which I was not happy with only to have 2 of my nails break the very next day!
I would definitely never return to Sorbet and waste that amount of money on poor quality
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
