BMKM
Bongiwe Mabongi Kunene Mahomed
1 reviews | Active since Feb 2024
02 Sept 2024, 09:44
Poor customer service
I had my nails done last week Monday at Sorbet Pavilion, the very next day the gel is chipping. Yesterday (Sunday), I go back and was treated like I was complaining for no reason, even though the gel had chipped on two more nails at this point. The ladies at reception were dismissive. The lady who 'fixed' my nails took all of 30 seconds. Instead of re-coating my nails, she simply filed away at them and declared she was done, not so much as a hello. Sorbet really needs to work on customer service, the service level has really dropped. I, for one, will not be going back.
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Replies (1)Sorbet Group's replyOfficial
02 Sept 2024, 10:35Good day Bongiwe
We are so sorry about your experience. We would like to rectify this, we have shared your complaint with our guest relations team and they will be in contact soon. We appreciate your advice and suggestion and will look into it. Once again we apologise for your experience, that is not the Sorbet experience we would like for our citizens.
Sorbet Group
We are so sorry about your experience. We would like to rectify this, we have shared your complaint with our guest relations team and they will be in contact soon. We appreciate your advice and suggestion and will look into it. Once again we apologise for your experience, that is not the Sorbet experience we would like for our citizens.
Sorbet Group
Sorbet Group's reply02 Sept 2024, 10:35
Official
Good day Bongiwe
We are so sorry about your experience. We would like to rectify this, we have shared your complaint with our guest relations team and they will be in contact soon. We appreciate your advice and suggestion and will look into it. Once again we apologise for your experience, that is not the Sorbet experience we would like for our citizens.
Sorbet Group
We are so sorry about your experience. We would like to rectify this, we have shared your complaint with our guest relations team and they will be in contact soon. We appreciate your advice and suggestion and will look into it. Once again we apologise for your experience, that is not the Sorbet experience we would like for our citizens.
Sorbet Group
