Poor customer service and misinformation by staff at Brooklyn Sorbet Store

<p>I called Sorbet Brooklyn Mall and spoke to Charlene. I made booking for my Gelish pedi for Sunday the 30th October 2016 and whilst on the phone I asked her if they will accept the vouchers I had.</p> <p>She explained that they will accept the Candi and Co voucher for the treatment I was booking. When I got there, I was first and at 8:52 i.e 8 minutes before my appointment and I was welcomed by unprofessional assistance by the Admin Lady who said they can only let me into the store when they open at 9 am. I then had to look for a place to wait. A minute after i left their door another client came in and they opened for her and let her sit on the waiting area, I could tell by the facial expressions that they knew her which means she is there often.</p> <p> This is unacceptable as the customer service should be same for all, since we are all paying, first time or frequent.</p> <p> Once my pedi was done and I went to pay, I took out my voucher to present it to the Admin, she asks me if I saw the name of the store on the card and why am I presenting it to her. I told her that when I made my booking i spoke to Charlene who confirmed that i would be able to redeem it. She said she will not accept my voucher as it is not for Sorbet. I asked her if Sobert and Candi and Co don't work together, she spoke rudely and said they do but she will not take my voucher I must take it to Candi and Co. </p> <p>I feel this is appalling service and because even though the voucher was not to be redeemed there, nothing gave the Admin a right to speak to me rudely as she did. It is her responsibility to clear the misinformation that I received from a Nail Tech who answered the phone and did my booking.</p> <p>The service was indeed poor and as a visit time at the store am surely not going to be visiting the store again.</p> <p> </p>