Poor customer service

I booked a facial for Saturday morning, but I was running 5 minutes late.<br> As I approached the mall, a lady called me from Sorbet, and said as I am already 5 minutes late, they are going to cancel my appointment, as there will not be enough time to do my facial as the next appointment was scheduled for 09h15.<br> <br> I was quite shocked by this, as on countless time with previous appointments, I easily wait between 10 and 20 minutes for my treatment, and am not unhappy to do this, as I trust the same courtesty will be extended to me if I am 5 minutes late. Apparently not.<br> I tried to reschedule but could only get another appointment in 3 weeks time. <br> <br> I then called back to speak to the manager, and still did not receive an apology. I ended the call feeling angry, and wanting no association with Sorbet, seeing this is how they treat clients.<br> <br> I checked the Sorbet price list and saw the facial I normally pay for is meant to be for 75 minutes. <br> Are all Sorbet customers therefore being **********? You pay for a 75 minute facial, and get less than 45 minutes, as the first 5 to 10 minutes are normally spend changing etc.<br> <br> Truly disappointing experience.