Poor client service

I was offered poor service at Sorbet branch in Rivonia with the administration team mixing up my booking for Tuesday and failing to inform in advance regarding that the the****** ( Tshepiso ) I was booked to have an appointment with is on training on Tuesday (06 /10/2015) therefore will not be able to do my nails . <br> <br> I had to call the Sorbet on realisation that I have not received the confirmation sms for my appointment, upon my arrival after having to change my appointment time , I was informed my the****** in currently busy with another person after diving all the way from Pretoria and canceling my other commitments. I was highly upset as I was told I need to wait another hour.<br> <br> This is not the first incident I have received such bad treatment , on the 17th of September 2015 I was booked for a 11:00am appointment and I was running late and I informed Sorbet that I will arrive before 11:30am which I did and the branch manager decided to let another client be serviced by my the****** meaning i had to reschedule my appointment to the 19th September. She apologized saying she did not think I was going to arrive ?? I had to incur additional fuel costs as I drive from Pretoria.<br>