YC
Yumna C

1 reviews | Active since Jun 2020

06 Dec 2023, 08:02

Pedicure experience

I had a pedicure done at Sorbet Westville , my cuticle were pushed back so roughly it resulted in an infection.

I had to visit a podiatrist to sort it out which was now a damaged nail bed.

I had phoned Sorbet to inform them on my experience, I was told sorry and that I would get a call from the owner or manager.

I never received a call and I guess they don't really care.

Will never have treatments done there.

0
Replies (1)
Sorbet Group
Sorbet Group's reply06 Dec 2023, 09:27
Official
Good day Yumna,


We sincerely apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards, 

Sorbet Group