MM
Micha M

1 reviews | Active since Mar 2024

27 Dec 2024, 09:37

Paying for Sorbet to hurt you and give you bad quality nails.

The last two encounters I had at Sorbet was really terrible, The first in Nelspruit where the nail tech put the wrong size nail on one of my fingers and it became so painful that i had to go back to get the nail taken off and re-done because i could barely move my finger, on the other hand one of the nails had completely lifted while I was sitting there in the salon, I pointed it out to her and asked her to fix it and her response was, don't worry it will last, a week later it came off,

The second one at Cresta mall, the nails were uneven, badly painted, the acrylic on my nails were so thick and uneven, not one of the nail shapes looked the same, she filed my nails so roughly that i walked out there with 4 bleeding fingers. and again within a week the first nail came off.

For the amount of money Sorbet charges to have your nails done there, their quality of work is really shocking, I definitely will not ever go back to them again, I pay a R1000 a pop to leave in pain? No thank you.

0
Replies (2)
Sorbet Group
Sorbet Group's reply08 Jan 2025, 10:59
Official
Good day, Micha

 We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards, 

Sorbet Group
MM
Micha M's update11 Mar 2026, 21:04
Reviewer Update
More than a year later and no representative has made any contact.