Pathetic Service

"13/04/24 I visited the Sorbet salon in Cavendish Connect. I purchased 3 items however the service I received at the till was horrible. The consultant didn't greet and was very snobby and had a hectic attitude. Honestly, that's the worst 10mins I've spent in a store."

This was the email I send to the so called guest relations team about my experience at the Cavendish branch. I received a response on 15/04/24 saying this" Thank you very much for the valued feedback .We truly appreciate your support . We are so sorry to hear about the disappointing experience you had . It is vital to the success of our business to receive honest and constant feedback from our valued guests and I really appreciate you taking the time to inform us. I can completely understand your concerns and assure you this will be addressed with the store. We have referred your feedback to a representative of the store who will be in touch with you as soon as possible."

I received 2 missed calls from the store, I use missed quite loosely because they called and didn't even give me an opportunity to answer the call. So much for being a valued guest.

I will not recommend or refer anyone to any of their stores. Their service is horrible, probably, not sure if it was because I don't look like their usual clientele or if they hate their jobs. Also, maybe don't put people at the front desk who aren't welcoming.