Pathetic Service!

My wife and a friend made an appointment at Sorbet, The Glen for today, 8am to have their nails done. Upon arrival, they were informed that there is no booking made under their names. They were then asked if they received a confirmation SMS, but had no idea they were supposed to receive it in the 1st place. They were then abruptly informed that there is nothing that can be done, PERIOD! No alternative suggested, no apology, nothing! We went in to inform the receptionist that this will be reported but we're brushed off with an arrogant "GO AHEAD AND REPORT IT".

Will definitely not be purchasing anymore of their products or using their salons again. Very disappointed...