SB
Sazi B
1 reviews | Active since Mar 2011
19 Jun 2015, 19:17
Pathetic Service
On 17/06 I went to Sorbet to book an appointment for eyebrow tint, reception area was loitered by 3 ladies who weren't welcoming at all. Nonetheless I booked for a slot on the 19th, I asked the WINNIE to book me for 18:00, she said why not 17:00, I told her I leave work at 17:00 and won't make it anytime before 18:00. She arrogantly gave the look while speaking to other ladies, eventually she took a piece of paper, wrote my name and number, she then said \ok". I left. Came the 19th"
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Replies (1)
Sorbet Group's replyOfficial
19 Jun 2015, 19:59Hello ButheleziS,
Dear Sazi
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Sazi
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply19 Jun 2015, 19:59
Official
Hello ButheleziS,
Dear Sazi
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Sazi
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager