Pathetic & disgusting service

I'd like to report an incident that occur on Saturday afternoon at Sorbet Howard Centre branch in Pinelands. I booked an appointment for Gelish French mani/pedi which I even received a sms with confirmation.But things changed when I got there and the service I was given was pathetic and very unprofessional, firstly I waited for about 20min before I was attended to as they said the ladies were busy while the one was at reception was busy applying nail polish on her nails and the other chatting to her, nevertheless. When I was finally attended to, the lady who was ready to do my nails, wasn't informed that I booked for gelish and she told me she's unable to do it and the fiasco started as I was told that no one could do Gelish French nails as the one who can was not there while the African lady with an afro hairstyle was there and she literally told them that she doesn't have time to do it, when she was asked by one of the ladies to swap clients. What really irritated me was the way they handled the whole incident, I asked for the name of the person who made the booking and I was told that the system did not show. And they didn't care at all, no apology or whatsoever.