JK
Jade K

1 reviews | Active since Mar 2015

14 Mar 2015, 11:27

pathetic customer care service

I don't feel that the way the owner reacted to my previous complaint was very appropriate. Firstly, you don't call a customer who has made a complaint about the *** pedi they received to say anything either then SORRY and you don't tell them where or who to complain to, its my right as a consumer to put my complaint on hellopeter or wherever else I want to for that matter. Secondly, as a business owner, you should know better then to ever tell a consumer who has made a complaint that you have a reputation to uphold because I honestly really couldn't give two ****s about reputation, all I cared about was the poor quality of my pedi. Also don't ever ask a customer to come for a free pedi and then make another comment on hellopeter about that, that's something they should do out of their own and not because you asked. Also that's a lot like bribery and I will not give in to that. So thanks but no thanks, I don't want your free pedi sorbet. Please don't call me, don't nothing me. Your attitude stinks and I will not be returning here ever.

0
Replies (1)
Sorbet Group
Sorbet Group's reply14 Mar 2015, 21:47
Official
Hello jadek27,

Dear Jade

I am so disappointed to hear this. I will ensure our Management team gets involved and addresses this matter immediately.
I would have liked to contact you directly , but the disdain in your message is clear.
Again, on behalf of our Support Team ,we are sincerely sorry and regret the manner in which the complaint was handled.
If you change your mind, please let me know when would be a convenient time to contact you.

You may contact me on ***

Your's sincerely

Taz Ismail
Guest Relations Manager