overpriced bad quality nails
I'm so unhappy with Sorbet. I went to one of their branches to do gel nails and they're already chipped. It's been 6 days since I did my nails, but 3 of my nails are badly chipped. I paid for nails that started chipping the day after I did my nails. What's worse is they charge R40 per nail for repairs. The service from the ladies is amazing though, unfortunately their products don't last
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Replies (3)
Sorbet Group's replyOfficial
09 Sept 2022, 14:16Good day Keitumetse ,
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. Please advise which Sorbet store did you visit so we can assist you further ?
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. Please advise which Sorbet store did you visit so we can assist you further ?
Kind regards,
Sorbet Group
Sorbet Group's reply09 Sept 2022, 14:16
Official
Good day Keitumetse ,
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. Please advise which Sorbet store did you visit so we can assist you further ?
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. Please advise which Sorbet store did you visit so we can assist you further ?
Kind regards,
Sorbet Group
's updateReviewer Update
12 Sept 2022, 12:21It was the Loftus branch
's update12 Sept 2022, 12:21
Reviewer Update
It was the Loftus branch
Sorbet Group's replyOfficial
12 Sept 2022, 14:58Thank you, We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Kind regards,
Sorbet Group
Sorbet Group's reply12 Sept 2022, 14:58
Official
Thank you, We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Kind regards,
Sorbet Group