TM
Tracey M
1 reviews | Active since Nov 2013
14 Apr 2015, 09:35
OVERCHARGED
I went to Sorbet Lonehill Shopping Centre on 25/03/2015 for a Mani & Pedi Treatment which was booked as a Power hour Mani and Pedi with Gelish and a Soak Off off the Gelish product from the previous treatment. I was perfectly happy with the treatment received and as such made payment accordingly and left in a hurry without checking the bill to keep an appointment. <br> <br> When going through my receipts today I noticed that I had been overcharged as follows: 1 Mani Power Hour =R 225.00
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Sorbet Group's replyOfficial
14 Apr 2015, 14:41Hello MsClio,
dear Tracey
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible and arrange payment of the balance.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
dear Tracey
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible and arrange payment of the balance.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply14 Apr 2015, 14:41
Official
Hello MsClio,
dear Tracey
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible and arrange payment of the balance.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
dear Tracey
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible and arrange payment of the balance.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager