AM
Anth M

1 reviews | Active since Feb 2014

23 Dec 2024, 15:47

Not a nice experience.

I went to Sorbet Rosebank to treat myself on my birthday. I booked via the app.

The old product was removed by a nail tech with not a lot of experience. She was halfway through before another tech took over. I asked for square nails with round sides, but she just cut it without filing it and it hooks on everything. She proceeded to put something on my nails, not saying anything about a price increase.

When paying they charged me for the nail treatment but I insisted on the price displayed on the app. I am also very disappointed as I told 3 ladies that it is my birthday and no one said anything about a discount. I dont think I will go back to Rosebank.

0
Replies (1)
Sorbet Group
Sorbet Group's reply08 Jan 2025, 11:04
Official
Good day, Anth Ma

Thank you for sharing your feedback with us. We sincerely apologise as this does not reflect the experience we aim to provide our guests.

We have escalated your concern to our guest relations team, who will be in touch to assist you further.

Best regards,
Sorbet Group