KB
Keren B

1 reviews | Active since Jun 2015

29 Jun 2015, 15:08

Not a happy customer

Yesterday I went to sorbet at Forest hill city to have my nails done.<br> <br> The young man who did my nails, was wearing a gym sweater, no name badge and it was his first day on the job. <br> <br> His work was shocking. The polish was all over my cuticles and layered so think you would think its a botch acrylic job. I was having gelish done. When I was finished my hands looked terrible and stank like fish. I can only think this young man had just eaten his lunch and didn't wash his hands before he saw me, and the smell of his lunch was transferred while he did my nails. <br> <br> I am so disappointed with my nails, I now have to go and pay more money to fix them elsewhere.<br> <br> I am a very unhappy customer and will not be going back to sorbet again.

0
Replies (1)
Sorbet Group
Sorbet Group's reply29 Jun 2015, 15:31
Official
Hello kerenb,

Dear Keren

Thank you for your email and post. We are so sorry for the level of service received.
I have already escalated the matter and the franchisee will be in contact with you as soon as possible.

Thanks and Kind Regards
Taz Ismail
Sorbet Guest Relations Manager