No value for clients! Worst service!

Not only was i served by a nail tech who cared more to talk to her work buddies than me, who seemed annoyed at me asking questions about sorbet products and was very pushy dismissing the colour and type of nails I wanted… but the quality of the nails were poor. On the same day, the nails started cracking… Call sorbet vaal mall to talk to the manager but she wasn't in. The person I spoke to who was in charge could not seem to be bothered by my complaint, finished off my sentences as if I am wasting her time and giving me patronizing answers. I have been to alot of sorbet branches before, (usually use the vandebijlpark riverside one) this is the worst store ever, will never set foot there again. After laying a complaint some one called me from sorbet vaal mall, said she will arrange for my nails to be done at another store, asked for my availability and I told her Thursday at 10am.

Got to sorbet vandebijlpark and no arrangement was made, they have not recieved a call from vaal mall. I had to call vaal mall again, they told me they will call me back. They only called the other store after I called them today, sorbet vandebijlpark had no opening for me at 10 and had to do my nails between other people's appointments. As i text, I am waiting patiently as i have no choice for someone else to be free to do my nails.

I do not blame sorbet vandebijlpark, they are doing their best to fix the mess up vaal mall made. The staff here is friendly and helpful, nothing like vaal mall.

I am not happy with how this matter was handled, I feel unvalued and disrespected. My nail were redone and vaal mall paid, after all the struggles and fighting.

After sending this feedback to their client care, no response has been given. I guess to the all is restored because i got what i paid for. After fights and struggles... i doubt i will go to sobet again