No service or help once deposit had been paid.

We had an interest in investing in a Sorbet Nail Bar, we had to go in for an introduction and then send through our credentials. After this we were told that we were approved and we had <br> To pay a deposit so they could be sure we were legitimate. This deposit would ensure that we had their attention when it came to selecting a place to open our store. <br> <br> The only response we got from Sorbet was that they were aware of the site we mentioned and that they were not interested in opening in that specific spot. Never once were we told where we could look.<br> <br> After months of looking for sites and referring these sites to Sorbet, we are still empty handed due to lack of support from their side.<br> We have decided to ask for our deposit back as we feel that if this is the service before opening, it can only get worse.<br> We sent them an email telling them that we were disappointed with the service and would like our deposit back,<br> This was their response.<br> <br> Thank you for your e-mail and we are sorry to see you go.<br> Please send us your banking details and we will arrange a refund as requested.<br> Kind regards<br> <br> Is this seriously how an approved franchisee should be treated????<br> <br> Shocking