BS
Bearded S

1 reviews | Active since Aug 2020

26 May 2024, 10:55

No one available to help again

Again the same happened what I experienced in December, I book a treatment online and drive 30km to get said treatment just to be advised that the person that is supposed to assist me is not available to do so

The lack of respect of customers time and money is shocking, the first time you surely give a company a chance however when the exact same thing happens again that can not be accepted

Sorbet please note your lack of respect has a huge impact on clients lives

0
Replies (4)
Sorbet Group
Sorbet Group's reply30 May 2024, 09:36
Official
Good day,Bearded SA

 We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group
Sorbet Group
Sorbet Group's reply30 May 2024, 12:53
Official
Good day, 

Kindly advise which Sorbet branch did you visit? 
BS
Bearded S's update30 May 2024, 13:19
Reviewer Update
Mall of africa
Sorbet Group
Sorbet Group's reply03 Jun 2024, 08:50
Official
Hello Bearded SA,  we are sorry about your awful experience, we value your time and business , we would love to rectify this. We will be in touch.