SV
Susan V
1 reviews | Active since Oct 2021
11 Oct 2021, 10:51
No feedback - Sorbet Sunward Park
Good day, I have services done at the Sunward park branch on 07 September to the value of R 1 125.00. Due to a "new" system, they were not able to add me to their system, even if I have been going there for years. I needed to claim my Clicks points as well. The owner advised that they would get my details added by headoffice and confirm with me. I have sent a message on the Sorbet website with no response, I have not heard from the branch and neither have I been allocated my points. Can I please ask that someone now gets this resolved please?
Helpful (0)
Replies (5)0
Replies (5)
Sorbet Group's replyOfficial
11 Oct 2021, 10:55Good day Susan,
We apologize for the inconvenience. We have escalated this to our guest relations team. One of our representatives will be in contact to assist you.
Kind regards,
Sorbet
We apologize for the inconvenience. We have escalated this to our guest relations team. One of our representatives will be in contact to assist you.
Kind regards,
Sorbet
Sorbet Group's reply11 Oct 2021, 10:55
Official
Good day Susan,
We apologize for the inconvenience. We have escalated this to our guest relations team. One of our representatives will be in contact to assist you.
Kind regards,
Sorbet
We apologize for the inconvenience. We have escalated this to our guest relations team. One of our representatives will be in contact to assist you.
Kind regards,
Sorbet
SV
Susan V's updateReviewer Update
11 Oct 2021, 10:59Thank you for the prompt reply. Much appreciate and look forward to getting this resolved.
SV
Susan V's update11 Oct 2021, 10:59
Reviewer Update
Thank you for the prompt reply. Much appreciate and look forward to getting this resolved.
Sorbet Group's replyOfficial
11 Oct 2021, 11:47You are a priority to us. Thank you for your patience
Kind regards,
Sorbet
Kind regards,
Sorbet
Sorbet Group's reply11 Oct 2021, 11:47
Official
You are a priority to us. Thank you for your patience
Kind regards,
Sorbet
Kind regards,
Sorbet
SV
Susan V's updateReviewer Update
18 Oct 2021, 12:01Good day,
I have yet to receive a call / email etc. from one of your guest relations team. Can I please get a response to my query and get the matter resolved please?
I have yet to receive a call / email etc. from one of your guest relations team. Can I please get a response to my query and get the matter resolved please?
SV
Susan V's update18 Oct 2021, 12:01
Reviewer Update
Good day,
I have yet to receive a call / email etc. from one of your guest relations team. Can I please get a response to my query and get the matter resolved please?
I have yet to receive a call / email etc. from one of your guest relations team. Can I please get a response to my query and get the matter resolved please?
SV
Susan V's updateReviewer Update
19 Oct 2021, 08:35When can I expect a reply?
SV
Susan V's update19 Oct 2021, 08:35
Reviewer Update
When can I expect a reply?