MW
Melissa W

1 reviews | Active since Jun 2015

23 Jun 2015, 10:40

NEVER AGAIN

I went ot Sorbet Killarney to have my nails done on Thursday 11June 2015. I had acrylic and gelish and tips. The nails were so badly done, the one thumb fell off the very next day and the white tips all stained.This cost me R500!!!!!!<br> <br> I then went in on the Friday and the manager agreed to have the nail sorted out for me with another technician. I had the one nail put back on and the technician was shocked at the standard of my nails so I then spoke to the manager and showed her the state of my nails. It was then agreed I would come in after the weekend and have the whole set redone at no cost.<br> <br> I then went in the following week and had my nails redone with colours and glitter put on the nails. The glitter was lumpy the nails just look unantural and very badly done.<br> <br> I then had to go to Dream Nails in Rosebank on Friday 19 June to have the nails redone and they look amazing!! At the end of all this I have paid about R700 in total for my nails. This is not the first time I have had problems with Sorbet and I will never be using any of their branches again. It is sad because I keep giving them a chance but it has now become a waste of money and I am tired of the back and forth

0
Replies (1)
Sorbet Group
Sorbet Group's reply29 Jun 2015, 15:36
Official
Hello melissasophia,

Dear Melissa

Thank you for your feedback.
I am glad that this has been resolved by the Franchisee.

Kind Regards
Taz